Adaption, connection, and sensitivity: Examining the experiences of mid-level social service managers during times of disaster

Abstract

Mid-level social service managers are tasked with meeting the strategic goals of their employing
organisation alongside overseeing staff and service delivery. When a disaster occurs, however,
their role may be significantly impacted. This article explores the experiences of three mid-level
social service managers, all registered social workers, following significant earthquake events
in Aotearoa New Zealand. The narratives highlight the importance of building alliances and
rapid adaption to respond to changing circumstances all while remaining sensitive to the needs
of individuals accessing services, communities, and colleagues. Community mapping and
establishing communities of practice for mid-level managers are strategies identified as valuable
to advance current disaster management practice.